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General Terms and Conditions

Terms & Conditions

1. General

By placing an order, the customer agrees to the following terms and conditions of sale and delivery of SPREEWALD MALLORCA, division of GOURMET GLOBAL BOUTIQUE IMPORT EXPORT SL, hereinafter referred to as GGB Group. Agreements with our office or our employees require our written confirmation. The illustrations do not always accurately reflect the products in all details. Deviations of the delivery item from the offers are permissible insofar as they are reasonable for the customer. The same applies if the deviation is customary or insignificant. All prices and quantities are strictly subject to change (only while stocks last!).

2. Delivery area

The current version of the General Terms and Conditions applies to the delivery and delivery of goods ordered by the customer from GGB Group via telephone, fax or the Internet.

GGB Group's delivery area is limited to Mallorca. Deliveries outside of Mallorca are possible under different conditions. If you have any questions, please send an e-mail to:

3. Shipping costs

The following weight-based shipping costs (including VAT) will be charged for the delivery of the items.

The weights are automatically calculated by the shop. When shipping cash on delivery, there are additional fees charged by the shipping company. Please note that shipping costs are higher for deliveries outside of Mallorca. Please send your enquiries to e-mail to:

4. Order times

Orders can be placed online at any time. Telephone orders will not be accepted.

5. Prices, Terms of Payment, Retention of Title

An order via the Internet will be confirmed by us immediately upon receipt. The prices listed are only valid when ordering via the online shop. These include the statutory value added tax applicable at the time of ordering. Payment for the ordered goods is made according to the selected payment method.

In all cases, our sales prices include the respective disposal costs for the packaging material. A subsequent reduction of our invoice is not permitted. The goods remain the property of GGB Group until full payment has been made.

6. Delivery and delivery times

The general delivery period within Mallorca is a maximum of 7 days from receipt of payment. Desired delivery periods can only be taken into account to a limited extent. Strikes, operational disruptions, fire, explosions and power shutdowns as well as insufficient raw materials caused by crop failures, and all other impediments for which we are not responsible expressly entitle us to withdraw from the contract or to make partial deliveries, without the buyer being able to assert claims of any kind or demand subsequent delivery. Rescission or compensation for late delivery are not permitted if a sufficient grace period has not been provided. Further claims are excluded.

7. Transportation

The delivery of the goods takes place at our risk to the front door of the house or apartment. Damage and theft of our goods during delivery must be reported to the carrier immediately upon receipt of the goods. At our option, such goods that are justifiably objected to will be replaced in cash at the invoice value (credit note) or in goods. Further claims are excluded.

8. Warranty

The warranty period begins with the acceptance of the goods by the customer. The delivery shall be deemed to have been duly rendered with the signing of the delivery note upon receipt of the goods by the customer in terms of quantity and quality.

Notices of defects must be reported no later than 3 days after delivery, so that an assessment can be carried out by our company. Overall, the proper storage of the goods in accordance with the manufacturer's specifications is assumed.

9. Liability

Any liability of the GGB Group arising from the delivery relationship is limited to the value of the goods ordered, unless there is intentional or grossly negligent conduct. Liability for content of third-party service providers to which we merely provide access is excluded.

10. Protection of minors

It is not possible to order and deliver spirits, tobacco products or other items that are subject to legal sales restrictions to persons under the age of majority.

11. Copyrights

Reproduction of the catalogue of goods, even in extracts, is only permitted with the permission of the publisher.

12. Place of Performance, Place of Jurisdiction and Applicable Law

The place of jurisdiction is Palma de Mallorca, Balearic Islands, Spain. However, we are also entitled to sue the customer at his domicile. Exclusive jurisdictions remain unaffected by this regulation. The place of fulfilment is Palma de Mallorca, the registered office of GOURMET GLOBAL BOUTIQUE IMPORT EXPORT SL. All legal relations between us and the customer are governed by the laws of Spain.




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